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Customer care and FAQs at Oswal Pumps Limited
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Frequently asked questions

Clear answers on solar and submersible pumps, choosing a model, dealers, PM-KUSUM and after-sales support — from Oswal Pumps Limited, Karnal.

ISO 9001:2015 ISI marked BEE marked Est. 2003 · Haryana Campus ~41,076 sq m
Toll-Free 1800-120-1882 Sales, service & general help Customer Care email customercare@oswalpumps.com 9:00 AM – 5:30 PM · except Sunday & holidays
What is a solar water pump? Solar

A water lifting system powered by electricity from solar panels. The pump connects to the panels through a controller; when sunlight falls on the panels, the pump lifts water. No grid electricity is required to run it.

How does a solar pump work? Solar

Solar cells convert sunlight into DC electricity. A controller regulates that supply and drives the pump motor. Where the motor needs AC, an inverter or drive converts it. Many systems include a storage tank so water is available outside pumping hours.

Submersible or surface pump — which do I need? Buying

Where the water level is deeper than about 15 metres, a submersible pump is recommended; it sits in the water and lifts it out. Where the water is shallower than about 15 metres and you are lifting to or above ground level, a surface pump is usually the better choice.

Which solar pump suits agriculture? Solar

It depends on borewell depth, the head you need and the flow your crop and irrigation method require. Oswal's OSSL series covers 1 to 10 HP with a head range of 7 to 100 metres. Send us those three numbers and we will recommend a model. More on solar pumping for agriculture.

What does an Oswal solar pumping system include? Solar

Solar PV panels, a solar pump controller, the pumpset, a mounting structure and balance of system. See the full specification.

What are the operating limits of the OSSL series? Solar

Maximum liquid temperature 45°C, water pH 6.5 to 8.0, maximum sand content 50 g/m³, clean water free from solids, and a maximum of 30 starts per hour at regular intervals.

Is Oswal certified? Company

Oswal Pumps Limited is an ISO 9001:2015 certified company. Products are ISI marked and BEE marked, and the range includes BEE 5-star rated stainless steel submersible pumps.

Where is Oswal based? Company

Oswal Pumps Limited was founded in 2003. Manufacturing is at a single integrated campus of about 41,076 square metres in Haryana (Karnal). See the integrated campus.

How do I get a quotation? Buying

Send your application, borewell depth, required flow and head through the enquiry form, or call the toll-free line on 1800-120-1882.

Where can I find an Oswal dealer? Buying

Oswal works with 2000+ dealers across India. Send an enquiry with your location and we will connect you with a nearby dealer, or call the toll-free line on 1800-120-1882.

What about PM-KUSUM and subsidy? Solar

Oswal Pumps is a turnkey solar pumping provider under PM-KUSUM. Subsidy rates and eligibility are set by central and state agencies and change from time to time, so we do not publish figures. Check current eligibility with your state nodal agency, then talk to us about supply against your sanction.

How do we handle quality and testing? Company

As an ISO 9001:2015 organisation, we apply quality checks across manufacturing stages. Pumping tests record flow rate carefully so results are reliable before products leave the plant.

How do I raise a complaint or service request? Service

Call toll-free on 1800-120-1882, email customercare@oswalpumps.com, or use the Contact Us form and choose Service / complaint. Hours: 9:00 AM – 5:30 PM, except Sunday and holidays.

Still need a human?

Share your borewell depth, head and flow — or a service request — and the right team will respond.

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