Privacy Policy

1 Who we are

Oswal Pumps Limited manufactures and supplies pumps, motors and related products (including solar pumping solutions) for domestic, agricultural, industrial and export markets. Founded in 2003, we operate from Haryana, India.

2 What personal data we collect

Depending on how you use the site, we may collect:

• Enquiry / contact forms: name, phone number, email address, location or state, company (if provided), message content and any attachments you choose to send.
• Career / recruitment forms: name, contact details, education and work history, CV/resume and other information you submit for employment consideration.
• Dealer or partnership interest: business contact details and related messages you send us.
• Technical / usage data: IP address, browser type, device information, pages visited, referring URL and approximate timestamps (via server logs and standard analytics cookies), used to operate and secure the website.

We do not ask children to submit personal data. Please do not provide information about anyone under 18 unless you are their parent or guardian and it is necessary for a legitimate enquiry.

3 Purpose of processing

We use personal data to:

• Respond to product, service, dealer and general enquiries;
• Process job applications and communicate with candidates;
• Provide customer care and after-sales support;
• Improve website performance, security and content;
• Comply with legal, regulatory, tax and listing-related obligations where applicable;
• Send service-related updates you have requested (you may opt out of non-essential marketing messages).

4 Consent and withdrawal

Where we rely on your consent (for example, submitting an enquiry or career form), you may withdraw that consent at any time by contacting us using the details below. Withdrawal does not affect processing already completed lawfully before withdrawal, or processing we must continue for legal or contractual reasons.

5 Sharing of personal data

We do not sell your personal data. We may share it only as needed with:

• Service providers who host our website, email, analytics or IT systems, under confidentiality and security expectations;
• Professional advisers (legal, audit, compliance) when required;
• Government, courts or regulators when required by law or to protect our rights and users’ safety;
• Group / affiliate entities involved in fulfilling your request, where applicable.

6 Retention

We keep personal data only as long as needed for the purposes above, or longer if required by law, dispute resolution or legitimate business records (for example, completed sales or recruitment files). Enquiry data that does not convert to an ongoing relationship is typically reviewed periodically and deleted or anonymised when no longer required.

7 Security

We use reasonable technical and organisational measures (access controls, HTTPS, limited staff access) to protect personal data. No online transmission is completely secure; please avoid sending highly sensitive information by unsolicited email.

8 Your rights under the DPDP Act

Subject to applicable law and exceptions, you may request to:

• Access a summary of personal data we hold about you and the processing activities;
• Correct inaccurate or incomplete personal data;
• Erase personal data that is no longer necessary for the stated purpose (subject to legal retention needs);
• Withdraw consent previously given;
• Nominate another person to exercise rights on your behalf in accordance with the Act;
• Raise a grievance about our handling of your personal data.

We will respond within the timelines expected under applicable law. You may also approach the Data Protection Board of India after exhausting our grievance process, once that mechanism is fully operational as notified by the Government.

9 Cookies and similar technologies

Our site may use essential cookies for basic functionality and optional analytics cookies to understand traffic. You can control cookies through your browser settings. Blocking some cookies may affect site features.

10 International visitors

Our primary audience is in India. If you access the site from outside India, your data may be processed in India. Where other privacy laws (for example GDPR or CCPA) also apply to you, you may contact us to discuss applicable rights; this policy leads with Indian DPDP requirements.

11 Grievance Officer / Customer Care

For privacy requests, consent withdrawal or complaints about personal data, contact:

Please include your name, the email/phone used on the form (if any), and a clear description of your request so we can verify and respond.

12 Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you should review the revised policy.